Home Chef FAQ: Everything About This Service

If you aren’t sure about how this service works, don’t hesitate to check this Frequently Asked Questions page out as it is designed to offer you a better insight into the world of fresh meal deliveries. In case you still aren’t able to find the answer to your question, feel free to send Home Chef’s customer support department a ticket with your question and they will be more than happy to clear things up for you in a timely manner. For more information, you can read home chef review and learn everything you need to know about this company.

Q: How much does delivery cost?

A: For orders above $45 the delivery is free of cost. However, for orders less than $45 shipping costs $10.

Q: How does one select their meals?

A: Upon registration, Home Chef will automatically assign you some meals. This process is done to help you get the hang of how this service works. Note that you don’t have to go with the meals we have recommended but instead you can create your own list according to your dietary requirements.

Once you sign up, you will be prompted with a blank profile which you should fill with your personal preferences. Consider this as a “taste” profile. You can add or remove details from this particular profile at any time. Make sure you fill this profile with some information or else there could be issues with you not being assigned for a default number of meals. The general rule of thumb here is to be as specific as possible in order for them to create a suitable menu for your dietary requirements.

Three different servings of meal

Q: Can I skip a delivery?

A: In short – Yes, you can. In fact, skipping or canceling a delivery is pretty easy thanks to the easy-to-use delivery calendar tab. In order to skip a delivery, all you have to do is visit the delivery calendar tab and select the week you want to remove from the schedule. The options will appear in the bottom-right corner of your screen. Once you’ve canceled it, a red “X” symbol will appear on the calendar.

The important thing to remember here is that edited menu selections must be submitted by 12 PM (CST) on the Friday prior to the scheduled delivery day. That means every tweak submitted after that point will not be accounted for the upcoming week. If you’re having issues with canceling, don’t hesitate to write a support ticket and their department will be more than happy to lend a hand.

Q: I have a gift card, how do I activate it?

A: In case you’re signing up for the first time, you can enter the gift card code during the registration process. On the other hand, if you’re an existing user, you can apply your code in the My Account section of your profile.

One more thing that’s important to point out is that you can buy gift cards by visiting their Gift Card page. This way, you can surprise your friends, family, or colleagues with a healthy and delicious token of appreciation.

Electronic gift card exclusively for you

Q: Is there a referral program? How does it work?

A: All active members of the community have access to the referral program. They can invite friends to join Home Chef and earn credits along the way. People who sign up using the referral invitation will receive a $30 discount on their first order. On top of that, the person who invited that individual will also get a $30 credit. Bear in mind, referring members of the same household is against the rules.

Q: Can I order specific meals?

A: As far as specific offers go, Home Chef offers “calorie-conscious” meals as well as “carb-conscious” meals. They also have add-ons available such as smoothies and fruit baskets. The main thing you should remember here is to tweak your Taste Profile accordingly. In case you run into any issues, don’t hesitate to contact their online support department and they will be more than happy to guide you through the steps. That being said, Home Chef is probably not the best service you should be looking at if you’re searching for specific diets.

Glass of shake and fruits for add-on

Q: How can food be fresh on arrival?

A: An important element here is that the food is not being delivered frozen but chilled. The way they do that is by shipping the food in well-insulated biodegradable boxes that contain cool gel packs which are responsible for keeping the food refrigerated but not frozen.

Q: What happens if I’m not home?

A: All packages are delivered without the need for the recipient’s signature. That means the driver will leave the package in front of your door even if you’re not home in that moment. However, always make sure the package hasn’t been tampered with and is refrigerated. In case you see any damage to the box or notice that the food is not cold enough, do not eat it and contact both the shipping company and Home Chef’s support department for further instructions.

Q: Can I change my delivery date and how?

A: Yes, you can change the delivery date. Adding or removing services or swapping a recipe with another one can be done by visiting your account dashboard and making changes there. Note that you cannot change the date of your first order as a newly registered client. In that case, contact their customer support and they will walk you through the necessary steps. All you have to do is click their online support tab and select “Rescheduling My First Order” tab.

Q: Does Home Chef deliver to my area?

A: Home Chef currently delivers to 98% of the United States. That means the chances of you living in a non-delivery area are very slim. In fact, you will be prompted to enter your ZIP code during registration and their system will tell you whether or not you’re eligible for delivery. If you don’t find your area amongst the listed ones, don’t hesitate to contact the customer support department.

Q: When can I expect the delivery?

A: Home Chef delivers their weekly menus on Thursdays and Fridays. However, you have the option of selecting the day of the week that’s most convenient for you. Bear in mind; delivery options will vary depending on where you live.

Porkchop with side dish of corn and grilled eggplant

Q: How much do the meals cost?

A: Meals cost $9.95 per serving. One can choose between 2,4, or 6 servings. Home Chef features a lunch option for $7.99 each week. Premium and specially featured meals are always sold at market price and are not discounted.

Q: How long can I wait before cooking the meals?

A: Food is always a risky thing to deal with, especially if it stays untouched for a while. However, when properly stored and refrigerated, food from Home Chef stays fresh for approximately one week after arrival. We would strongly recommend cooking the meal within a week after delivery or else you risk jeopardizing your health. The thing you should be extra careful with is seafood. It’s usually best to cook the seafood within days after delivery in order to avoid unpleasant scenarios.

Q: The food smells funny, what should I do?

A: Every box is specifically designed to keep the food from going bad for quite a while. However, one may encounter a peculiar smell upon opening the box, and it’s usually the smell of carbon dioxide and nitrogen which can cause a sulfur-like smell. In case you smell sulfur, it’s probably the leftover nitrogen in the box. One can remedy this by leaving the box to vent for a couple of minutes.

That being said, if you receive a meal of questionable quality and are not sure whether it went bad, a good rule of thumb is to simply avoid eating it and report it to Home Chef’s customer support department.

Brown box opened labelled home chef

Q: Will I get the instructions and nutritional information with my meals?

A: Yes, you will. Every box that gets shipped contains a guide on how to cook that particular meal and you can find the nutritional information on the website by clicking on the recipe and scrolling down. In addition, nutritional values of every recipe can be found in Recipe Card PDF files.

Close-up of pasta with topping

Q: There was an issue with ingredients in my order. How do I address it?

A: In case you get a wrong order shipped to you, contact Home Chef’s customer support or write them an email and they will address the issue promptly.

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